Accommodation terms and conditions
Scope of Applications
Article 1
- This document (“Terms and Conditions”) describes the terms of accommodation agreements and related agreements (collectively “Accommodation Agreements”) concluded between our Hotel (“Hotel”) and its guests (“Guests”). Any items not stipulated in this Terms and Conditions shall be determined according to the laws of Japan or generally established custom.
- Notwithstanding the above, in cases where the Hotel accepts a special agreement, insofar as such special agreement does not violate the laws of Japan or generally established custom, such special agreement shall have precedence over this Terms and Conditions.
- Words importing the singular include the plural and vice versa.
Requesting an Accommodation Agreement
Article 2
- When requesting an Accommodation Agreement with the Hotel, please provide the Hotel with the following information.
(1) Names and contact information of Guests
(2) Dates of stay and estimated time of arrival
(3) Accommodation fee (normally the basic accommodation fee as specified in Table 1 below)
(4) Other items as specified by the Hotel - If Guests wish to extend their stay beyond the dates specified in Paragraph 1 (2) above and have requested during their stay, the Hotel will process such request as an offer for new Accommodation Agreements at the time such request is made.
Effective Date of Accommodation Agreements
Article 3
- Accommodation Agreements become effective when the Hotel approves the request described in Article 2 above. However, this will not apply if it is proved that the Hotel did not approve the request.
- When Accommodation Agreements become effective as described in Paragraph 1 above, Guests shall pay the Hotel an amount not exceeding the basic accommodation fee for the indicated stay (equivalent to 3 days’ stay, for a stay of 4 days or over) by the date Hotel specifies.
- Firstly, the request fee described in Paragraph 2 above will be applied to final accommodation fee that Guests are required to pay. Secondly, in the event of any of the conditions described in Articles 6 and 18 below, such request fee will be applied to cancellation fee and then to compensation. Thirdly, if there is any balance remaining, it will be returned to Guests at the time the fees stipulated in Article 12 are paid.
- If Guests do not pay the request fee described and as stipulated in Paragraph 2 above, by the payment due date specified by the Hotel, their reservation becomes immediately null and void, provided that the Hotel has notified them of the payment due date in advance.
Special Agreements in Which Payment of the Request Fee is Not Required
Article 4
- Notwithstanding Article 3 Paragraph 2 above, after entering Accommodation Agreements, the Hotel may in some cases offer a special agreement in which payment of the request fee will not be required.
- If the Hotel did not request payment of the request fee described in Article
- Paragraph 2 above when accepting the request for Accommodation Agreements, or did not specify a payment due date, Accommodation Agreements will be treated as a special agreement as described in Paragraph 1 above.
Request for Cooperation in Infection Prevention Measures at the Facility
Article 4-2
Our hotel may request cooperation from guests who wish to stay in accordance with the provisions of Article 4-2, Paragraph 1 of the Inns and Hotels Act (Act No. 138 of 1948).
Refusal of the Conclusion of the Accommodation Contract
Article 5
- The following are cases where our Hotel will not accept the conclusion of theAccommodation Contract:
(1) When application for accommodation is not based on this Contract.
(2) When there is no room available due to full occupancy.
(3) When the Guest seeking accommodation is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals.
(4) When the Guest seeking accommodation is considered to be corresponding to the following (a) to (c).
(a) The law in respect to prevention, etc. against illegal actions by gang members (1991 Law item 77) stipulated article 2 item 2 (hereinafter referred to as “gang group”.), gang member stipulated by the same law article 2 item 6 (hereinafter referred to as “gang member.”), gang group semi-regular members or gang member related persons and other antisocial forces.
(b) When gang group or gang members are associates of corporations or other bodies to controlbusiness activities.
(c) When a corporate body has related persons to gang members.
(5) When the guest seeking accommodation behaves extremely in a mischievous way against other hotelguests.
(6) When the Guest seeking accommodation is clearly considered to be a patient with an infectious disease.
(7) When the guest seeking accommodation, a violent requesting act is carried out, or demanded a burden beyond the reasonable purview.
(8) When a person seeking accommodation has repeatedly made requests to the hotel which are deemed to be excessively burdensome and likely to significantly impede the provision of accommodation services to other guests as specified in Article 5-6 of the Enforcement Regulations of the Inns and Hotels Act.
(9) When act of God, trouble with facilities, and other unavoidable causes prevent the Guest from staying at our Hotel
(10) When the circumstances fall under the provisions of Niigata Prefecture’s Hotel and Inn Business Act Enforcement Ordinance.
Explanation of Refusal to Enter into an Accommodation Contract
Article 5-2
If a guest seeks accommodation, the guest may request the hotel to explain the reason for refusal to enter into an accommodation contract based on the preceding article.
The Guests’ Rights of Cancellation
Article 6
- Guests may cancel Accommodation Agreements at any time by notifying the Hotel.
- If Guests cancel Accommodation Agreements, in whole or in part, for reasons due to Guests, (unless the Hotel requested a payment of an accommodation fee specifying a payment date as stipulated in Article 3 Paragraph 2 above, and the Guests cancelled Accommodation Agreements before such payment), Guests shall be liable for payment of a cancellation fee as specified in Table 2. However, in the event of a special agreement as described in Article 4 Paragraph 1 above, Guests shall be liable for payment of such cancellation fee. However, provided only if the Hotel notifies, when entering into a special agreement, Guests their duty to pay the cancellation fee.
- If Guests do not arrive at the Hotel by 8:00 pm on the first day of reservation (or within two hours of the expected arrival time notified by Guests in advance) without notifying the Hotel, such Guests’ reservation may be deemed to be cancelled.
The Right of Our Hotel to Cancel the Contract
Article 7
- The following are cases where our Hotel may cancel the Accommodation Contract:
(1) When the Guest is considered likely to behave in violation of the provisions of the ordinance, public order or good public morals, or he/she is considered to have behaved in such a manner.
(2) When the Guest is clearly considered to be corresponding to the following (a) to (c).
(a) Gang group, gang group semi-regular members or gang member related persons and other antisocial forces.
(b) When a corporate body or other organization where gang groups or gang members control business activities.
(c) In a corporate body which has persons relevant to gang member in its board member.
(3) When the Guest in accommodation behaves extremely in a mischievous way against other hotel guests.
(4) When the Guest is clearly considered to be a patient with an infectious disease.
(5) When having accommodation, a violent action is carried out, or demanded a burden beyond reasonable purview.
(6) When the Guest has repeatedly made requests to the Hotel which are deemed to be excessively burdensome and likely to significantly impede the provision of accommodation services to other Guests as specified in Article 5-6 of the Enforcement Regulations of the Inns and Hotels Act.
(7) When unavoidable causes, such as act of God, etc., prevent the Guest from staying at our Hotel.
(8) When the circumstances fall under the provisions of Niigata Prefecture’s Hotel and Inn Business Act Enforcement Ordinance.
(9) When the Guest smokes in bed or vandalizes fire protection facilities, or does not comply with the matters prohibited by our Hotel (limited only to those matters necessary for fire prevention) among the rules of use prescribed by our Hotel. - If the Hotel cancels Accommodation Agreements as described in Paragraph 1 above, the Hotel shall not charge the Guest for any accommodation services not yet provided.
Explanation of Cancellation of Accommodation Contract
Article 7-2
If the hotel cancels the accommodation contract in accordance with the previous article, the guest may request the hotel to explain the reason.
Registration of Stay
Article 8
- Guests shall register the following information at the front desk of the Hotel on the first day of their stay.
(1) Guests’ name, age, sex, address and occupation
(2) If Guests are not Japanese citizens, their nationality, passport number, point and date of entry to Japan, and a copy of a passport.
(3) Other items as specified by the Hotel - If Guests choose to pay the fees described in Article 12 below by means other than cash, such as accommodation certificates or credit cards, it shall be indicated at the time of registration described in Paragraph 1 above.
Times of Use of Guest Suites
Article 9
- The Guests are only able to use the allocated rooms within the time Hotel specifies, unless otherwise stipulated as an accommodation plan. In the case of a continuous stay of two or more days, Guests may use the rooms throughout the day on all days except the date of arrival and departure.
- Notwithstanding Paragraph 1 above, the Hotel may permit the use of the rooms outside the hours described in Paragraph 1 above. In such cases, Guests will pay additional fees specified by the Hotel.
Compliance
Article 10
During their stay, Guests shall comply at all times with the Hotel’s Terms of Use (including and not limited to guidance, warnings, information, etc.), as posted in the Hotel’s premises.
Hours of Operation
Article 11
- The hours of operation of main Hotel facilities are as follows. Details on the hours of operation of other Hotel facilities are provided by notice boards, and floor and facility guides posted in each room.
(1) Curfew······································································None
(2) Front-desk services·····················································24 hours - The hours listed in Paragraph 1 above are subject to change when necessary and under unavoidable circumstances. In this case, the Hotel will take appropriate measures to notify thereof.
Payment
Article 12
- Breakdown and calculation of the accommodation fees, etc. payable by the Guests are provided in Table 1.
- Guests will pay the accommodation fees, etc. as described in Paragraph 1 above at the front desk in cash, or otherwise by accommodation certificates, credit cards, or other equivalent forms accepted by the Hotel, at the time of Guests’ departure or when the Hotel charges the bill.
- After the Hotel provides Guests with access to rooms, even if they choose not to stay in or use such rooms, the Hotel shall nonetheless charge the accommodation fee to Guests.
Responsibilities of the Hotel
Article 13
If the Hotel caused damage to Guests due to Accommodation Agreements, or performance or nonperformance thereof, the Hotel shall compensate Guests for such damage. However, the same will not apply if such damage is due to reasons for which the Hotel is not liable.
If the Hotel Fails to Provide the Promised Accommodation
Article 14
- If the Hotel cannot provide Guests with the contracted rooms, the Hotel shall obtain their understanding and arrange other accommodation facilities to provide rooms as close as possible to the originally agreed conditions.
- If the Hotel is unable to arrange the provision of alternative accommodations as described in Paragraph 1 above, the Hotel shall pay Guests compensation equivalent to the cancellation fee as damages. However, the same will not apply if Guests’ damage is due to reasons which the Hotel is not liable.
Handling of Bailed Goods, etc.
Article 15
- In the event of damage to any cash, valuables or other goods bailed at the front desk by Guests, except in the case of acts of God or force majeure, the Hotel shall compensate Guests for such damage. However, if Guests have not indicated the value of such goods when asked to do so by the Hotel, such compensation shall be limited to 150,000 yen.
- In the event of damage to any cash, valuables or other goods brought into the Hotel by Guests but not bailed at the front desk, if such damage is due to reasons which the Hotel is liable, whether by intention or negligence, the Hotel shall compensate Guests for such damage. However, if Guests have not indicated the value of such goods when asked to do so by the Hotel, such compensation shall be limited to 150,000 yen.
Storage of Guests’ Hand Luggage and Personal Effects
Article 16
- If the Guests’ luggage arrives at the Hotel before Guests, only if the Hotel accepts such arrival in advance, the Hotel shall be responsible for storing such luggage, and the Hotel shall return it to Guests when they check in.
- If Guests’ hand luggage and personal belongings are found left at the Hotel after their check out, the Hotel, in principle, shall wait for inquiries from Guests and ask for instructions. If no instructions are given from Guests, the Hotel will handle it by Hotel’s rules based on Lost Property Act or directions, instructions, etc. of the local police station. Furthermore, cash and valuables will be delivered to the nearest police station after 7 days of storage (including the day on which they are found), and foods, drinks, or insanitary goods will be promptly handled by the Hotel’s rules.
- The Hotel’s responsibility regarding Paragraph 1 is as described in Article 15 Paragraph 1 and responsibility regarding Paragraph 2 is as described in Article 15 Paragraph 2.
Responsibilities Regarding Parking
Article 17
When Guests use the Hotel’s parking facilities, the Hotel is merely the lender of a parking space; the Hotel is not liable for the care of Guests’ vehicle, whether vehicle’s key is bailed to the Hotel or not. However, if Guest’s vehicle is damaged while the Hotel is managing parking facilities, due to Hotel’s intention or negligence, the Hotel shall be liable for compensation of such damages.
Responsibilities of the Guest
Article 18
In the event of damage to the Hotel due to Guests’ intention or negligence, Guests shall compensate damages to the Hotel.
Severability
Article 19
- If any provision of the Terms and Conditions, Terms of Use, etc. is found invalid under law, the validity of the remaining provisions will not be in any way affected.
- If any provision of the Terms and Conditions, Terms of Use, etc. is found invalid or cancelled in relation to certain Guests, the validity of the provisions in relation to the remaining Guests will not be in any way affected.
Governing Law
Article 20
The validity, construction, and performance of the Terms and Conditions, Terms of Use, etc. will be governed in the laws of Japan.
※Table 1 Breakdown of Accommodation Fees, etc. (Related to Article 2 Paragraph 1 and Article 12 Paragraph 1)
| Details | |
| Accommodation fee | 1. Basic accommodation fees {room fee (or room fee + fees of meals)} 2. Service charge (“1.” (described above) multiplied by a percentage which the Hotel specifies) |
| Additional fees | 3. Additional fees (meals and drinks other than “1.” (described above)) and other user fees] 4. Service charge (“3.” (described above) multiplied by percentage which the Hotel specifies ) |
| Taxes | (a) Consumption Tax (b) Bathing Tax |
Notes
- The basic accommodation fees are as presented in the Hotel’s price list.
- The child and infant rate will be calculated by multiplying the adult rate by a rate determined by the hotel.
Note that a child is considered an elementary school student, and an infant is considered a preschooler from age 3. Additionally, no fee will be charged for infants under the age of 3 for whom bedding and meals are not provided.
※Table 2 Cancellation Fees
| Number of cancelled persons | None | Same day | Previous day | 2~6 days’ prior notice | 7 days’ prior notice | 14days’ prior notice | 15days’ prior notice |
|---|---|---|---|---|---|---|---|
| Up to 14 | 100％ | 50％ | 20％ | 20％ | 20％ | ||
| 15 to 30 | 100％ | 50％ | 20％ | 20％ | 20％ | ||
| 31 to 100 | 100％ | 50％ | 50％ | 20％ | 20％ | 10％ | |
| 101 or over | 100％ | 50％ | 50％ | 25％ | 20％ | 15% | 10％ |
（注）
- “%” indicates the percentage of the cancellation fee to the basic accommodation fee.
- If the number of days in the stay is reduced, one day’s cancellation fee is charged regardless of the number of days by which the stay is reduced.
- In the event of cancellation by some of the members of a group (15 guests or more), 10% (fractional amounts will be discarded) of the number of Guests notified 10 days in advance of the stay, will not be subject to cancellation fee.
- Based on hotel deals, plans, or other special agreements otherwise planned by the Hotel, cancellation fee which differ from this Table 2 may be stipulated.